Policies

Order Processing 

All treats are made fresh to order. Please allow 1–3 business days for your order to be prepared before it ships. Processing times may be extended during holidays, product launches, or periods of high order volume.

Shipping

Our main shipping day is Monday. We do not ship on Saturdays or Sundays to help ensure your treats spend as little time in transit as possible.

Once your order has been shipped, you will receive a tracking number via email. Please note that we are not responsible for shipping carrier delays, lost, stolen, or misdelivered packages after they have been accepted by the carrier.

Returns & Refunds

Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges.

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with your order number and clear photos so we can review the issue.

Product Availability

From time to time, certain ingredients or packaging may become unavailable. We reserve the right to substitute packaging or make minor adjustments when necessary while maintaining the same quality and quantity of your order.

Allergens

Our treats may contain or come into contact with common allergens, including milk, eggs, wheat, soy, peanuts, and tree nuts. Please contact us before ordering if you have any allergy concerns.

Contact Us

If you have any questions about your order or our policies, please contact us at service.theseven@gmail.com or send us a message on Instagram at @thetripkle7.