FAQ

How long does it take to process my order?
Orders are typically processed within 1–3 business days before shipping. During holidays, launches, or high-volume periods, processing times may be longer.

When do you ship?
Our main shipping day is Monday. We do not ship on Saturdays or Sundays to help ensure your treats spend as little time in transit as possible.

How long will my treats stay fresh?
For the best taste and quality, enjoy your treats within a few days of delivery. Storage instructions are included with every order.

How should I store my treats?
Storage depends on the product. Most treats should be kept refrigerated until you’re ready to enjoy them. Please refer to the care card included with your order.

Do you accept returns or refunds?
Due to the perishable nature of our products, we cannot accept returns. If your order arrives damaged or there is an issue with your order, please contact us within 24 hours of delivery with photos so we can make it right.

What if my package is delayed?
Once your package is with the shipping carrier, delivery times are outside of our control. However, if your order arrives with an issue, please reach out to us within 24 hours.

Can I customize my order?
Yes! If you’re looking for a custom order or a special occasion treat, please contact us via Instagram DM before placing your order to discuss availability.

Do your products contain allergens?
Our treats may contain or come into contact with common allergens, including milk, eggs, wheat, soy, peanuts, and tree nuts. If you have a food allergy, please contact us before ordering.

Can I change or cancel my order?
Orders may only be changed or canceled before they begin processing. Once preparation has started, we cannot guarantee changes or cancellations.